Kinetico Dealer in Grandview WA
October 6, 2020
Lance Weber
"We moved into our home in Grandview and the K2 water filtration system stopped working (under the kitchen sink). Also, I went to replace the filters for the water softener, but it took a special kind of cartridge filter. I couldn't find them at the store so I knew I needed to call Rainwater Inc (Kinetico provider). I called and no one answered so I left a message. When I received a call back, Carolina was very kind, informative, and found past records for our home. She told me that Brock, their service tech, would be in touch within a couple days. Brock called me back that afternoon, showed up to perform the service, and was like an old friend by the time we were finished! He even pointed out a leak in our plumbing, provided a complimentary bag of pellet salt (don't buy the coarse/big chunk bags they are dirty), and gave us an education during the whole service. Our K2 is producing amazing water, I have peace of mind, and my kids were waving and smiling as he left. I would highly recommend this company!"
April 29, 2019
Verlene Austin
friendly and professional
"Everyone is always so friendly and professional. They always go out of their way to make sure I get my order."
April 29, 2019
Cynthia Helberg
attentive and sensitive
"This business absolutely has the finest customer process I’ve seen, bar none ! Very thorough, attentive and sensitive to customer needs. I would not hesitate one second with a referral to this company for new or maintenance services. Cynthia from Grandview."
April 29, 2019
Ivan Mow
Great customer service.
"Great customer service. Impressed with the softness of the water and also the water softening equipment. The process has never impacted water pressure or water quality. What’s great is the equipment does not require power."
April 29, 2019
Erhiza Rivera